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FAQ's - General

AIR TRAVEL
Booking your trip is easy with 365 Sports
365 Sports makes it easy to enjoy seamless sports travel from the moment you book your sports tour journey. And while purchasing your international educational or sports tour through 365 Sports takes the hassle out of booking it yourself, it also offers you a fleet of advantages available only with 365 Sports.

  • Airline transfers to and from your hotel are often included
  • Earn Frequent Flyer mileage on most airlines
  • Benefit from 365 Sports lenient change and refund policies
  • Travel Protection availability
  • Leader in the industry with over 30 years in the industry
     

Can I use my frequent flyer miles?
Accrued frequent flyer miles cannot be used toward the purchase of 365 Sports airfare or used for class upgrades; however, airfare purchased through 365 Sports does qualify to earn you additional miles.

Can 365 Sports make my air arrangements?
365 Sports offers only airfare through our group department Individual tickets may be purchased through a travel agent or the internet. We strongly urge you to take advantage of purchasing your tickets 60 days from departure when we release the group itinerary.

If I purchase my educational or sports tour through 365 Sports do I need to pay for it immediately?
One of the advantages of purchasing your trip through 365 Sports is that it can be reserved and held with our convenient deposit and installment plan until ticketed - which is generally done 60 -90 days prior to your sports tour journey’s departure date. By contrast, airline published fares must be reserved, ticketed and paid for immediately.
 
Is airfare included on 365 Sports educational and sports tour journeys?
Airfare to the tour departure point and from the tour ending point on a 365 Sports educational or sports tour journey is not included. Some destinations require ‘on-tour’ flights that must be reserved and purchased through 365 Sports.

 

BOOKING A TRIP
Can I make special room requests?
365 Sports is happy to advise hotels of any special room requests or requirements, provided we receive them at the time your reservation is made. Please be aware that requests cannot be guaranteed.

Can 365 Sports make hotel reservations before and after my sports tour journey?

As a service, 365 Sports will make hotel reservations before and after your sports tour journey. Rooms are reserved at the first or last night’s hotel property of any 365 Sports educational or sport tour journey so there is no worry of having to change hotels at the start or end of your trip. Rooms are reserved on a space-available basis, and the cost will be your responsibility.

How far in advance should I make my reservation?
We encourage you to make your reservation just as early as possible – especially if you are limited to the time period in which you can travel.

What are the hours of 365 Sports Reservations Sales Center?
365 Sports Reservations Sales Center hours are:

9:00 AM – 4:00 PM Eastern Time Monday - Thursday

What forms of payment does 365 Sports accept?
365 Sports accepts Visa, MasterCard, American Express, Discover and check payments.

What kind of information can I expect to receive when I purchase my sports tour journey?
When you book and deposit a 365 Sports educational or sports tour journey you are sent a ‘Summary of Purchase’ outlining the tour’s start and end dates/times, all associated tour costs, monies applied, balance due, and additional information. Included with the Summary of Purchase is information on 365 Sports’ Travmark Insurance Product, a list of suggested reading material appropriate to your journey, and a visa application form when applicable. Air itinerary schedule will be available 90 days prior to departure. Final tour documentation is sent after final payment is received, and will include additional information about clothing and packing, weather and more, along with a day-by-day itinerary of your tour journey.

When is final payment due for an educational or sports tour journey?
Final payment for a 365 Sports tour is due no later than 90 days prior to a journey’s start date.

Will I have to make payment at the time I make a reservation?
A deposit is required in order to hold a reservation for a 365 Sports educational or sports tour journey. Deposit amounts vary depending on the destination and type of tour journey you are reserving (land, rail). 365 Sports non-refundable Travmark Insurance Plan must also be paid for at time of deposit. You may cancel within 10 days of making your reservation to receive the full refund of your deposit, and the cost of the Guest or Cruise Protection Plan (if applicable).

Will I receive documentation when I book a 365 Sports educational or sports tour journey?
Once a journey has been booked and deposited, 365 Sports will automatically send a confirmation of your reservation. Final tour documentation, which includes a day-by-day itinerary of your tour, is sent after final payment is received. Some sports or educational specific materials may be picked up at the first gateway city so that these items do not get lost prior to arrival.

EXISTING TEAM TRAVEL
How can I book group travel with 365 Sports?
365 Sports does the planning for you! With just one call, 365 Sports transforms your team into an enriching travel experience that creates everlasting bonds between the teammates, friends and family who travel with you. 365 Sports takes care of everything seamlessly from start to finish, and is there from the first phone call to the return home.

There’s no need to worry about hotel check-in, dining arrangements, or those complicated driving directions – and 365 Sports tours include over 100 different components that have been time-tested through the years of sports travel. All you have to do is gather your teammates and 365 Sports does the rest. One simple phone call, and 365 Sports does it all for you.

PASSPORTS
Department Of Homeland Security Border Crossing Rules

All international sports trips require a passport and / or visa. Your passport must be valid for 6 months from the end date of the tour and have at least 3 blank pages.

For information on how to obtain a U.S. passport, visit the U.S. State Department’s passport web site at Travel.State.gov.  Allow yourself plenty of time to have your application processed. Passport services can be used however there are usually extra fees incurred.

PREPARING TO TRAVEL
Can I be put in contact with past 365 Sports travelers to discuss their experience?
Past 365 Sports travelers are the most important voice we have when it comes to sharing the experience of a 365 Sports educational or sports tour journey. We encourage you to visit the 365 Sports Forums on our Facebook where travelers ask questions, and share information, travel experiences, photos and more.

Is there suggested reading material appropriate to each of your destinations?
365 Sports recommends visiting your local library to obtain books, reference material, maps and guidebooks that will be interesting, informative and relative to your destination.

Should I bring identification with me?
No matter where your destination may be, you should bring identification with you. A valid passport is always an appropriate form of identification. If you are a U.S. citizen traveling abroad then a valid passport will be required, we also recommend bringing some form of government issued photo ID such as a driver’s license. 365 Sports recommends that non-U.S. citizens consult the embassies or consulates of the countries they will be visiting to determine identification and travel document requirements.

Will I be restricted in the amount of luggage I can bring?
Due to motor coach and airline restriction, most 365 Sports journeys only allow for one normal sized suitcase per individual. Remember, a wise traveler packs light! We also encourage just one carry-on bag per individual (for carrying items that might be needed during the tournament and day’s sightseeing excursions or camera/video equipment). Dimensions for carry-ons should not exceed 17” x 12” x 10”, allowing it to fit under the seat or in the overhead rack of most airlines. You will be required to carry your uniform and shoes in your carry on backpack.

Will I need vaccinations to travel to this country?
Please consult www.cdc.gov for more specific information. Most of the 365 Sports destinations do not require vaccinations but it is always best to check before you go.

FAMILY TRAVEL
Are there age restrictions for children?
We ask that you use good judgment if considering bringing a young child or children on a 365 Sports educational or sports tour journey. Regardless of destination, our tours are not appropriate for infants or children under 3 years of age. Many of our itineraries do not cater to young children’s interest, patience or stamina, and therefore aren’t really suited to children of too young an age. Young children’s behavior can be unpredictable, and with consideration for all fellow travelers wanting to enjoy their tour to its fullest, it is important to know and understand that 365 Sports has the right to ask any tour member who is disruptive to a group to leave the tour whether they are 6 or 66 years of age.

Family travel is important to us. The bond between children and adults as they experience the world together makes for special memories that last lifetimes. All children traveling with 365 Sports must be accompanied by a parent or guardian.

Can my child stay alone in his/her room?
In compliance with our partner hotels and for the safety and security of our guests, children under 18 years of age must be booked into the same room as an accompanying teammate or adult. Single room upgrades are available for adults and at an additional cost.

Can you give me an example of the types of activities you have?
We have so many activities for active feet and curious minds that it's difficult to know where to begin! Here are just a few examples for families of all ages: a visit to the Roman Coliseum, a visit to the turtle hatching facility in Costa Rica and a double-decker bus ride through London.

Do you have any tips for students or athletes who are traveling?
Yes! From our own moms, dads & grandparents at 365 Sports – here's what we do to make the planning, packing, flying and playing sports or studying on our family tours as fun as it can be:

Planning for the Sports Tour

  • Involve! Everyone wants to be part of something they created. As possible, give your student or athlete a voice and vote in where they’re going.
  • Learn! Go to the library and take out books, maps or videos on the place you’re going. The internet is a great tool as well. Show where the country, state or city is in relation to where you live. Read about what you’ll see and do. Read about the history and culture of the place—be it the wolves in Yellowstone or the Eiffel Tower in Paris.
  • Anticipate! Put it on the calendar and count down the days so both parents, grandparents, etc. and the student or athlete have an idea when all of this is to happen.
  • Reinforce! Talk about the destination at breakfast or dinnertime and what they'd like to see and how international travel will impact them.
  • Show up ready to learn and play. Preparedness is half the battle.

Packing

  • Roll it! Rolled clothes take up less space in the suitcase—you’ll fit more in.
  • Kids get their own bags. Pack backpacks / small carryon bags together before the trip, and let the students choose items to bring for the plane ride. Try to keep the items small and light—otherwise it may become hard to carry.
  • You can always purchase something if the weather changes. Clothes can be washed along the way. The more you pack, the more you carry, the more you’ll have to keep an eye on, the more irritated you are at risk of becoming.

Flying

  • Dress for the day. Brightly colored clothes make students easier to spot in a crowd. Comfortable, loose fitting clothing makes everyone happier.
  • Burn off energy. At the airport, walk around; don’t just sit at the gate. Leave the sitting for the plane! Also, don’t forget to use the restroom before you board.
  • I’m hungry! Bring lots of snacks but not too high in salt – more salt means more drinking which means more trips to the restroom...just when you’re ready to take off!
  • Keep everyone comfortable. If the student has allergies or get colds very easily-bring along decongestant for the plane ride. Chewing gum or sucking on lollipops help the ears ‘pop’ or equalize pressure during takeoff. Also, a hat of some kind is useful to wear on the plane so the air from the vents doesn’t blow right on the face.
  • Seat distractions. Check with the airlines to determine if headsets are free on board. Otherwise, purchase a cheap headset before you fly, so they can listen to the music on their own or the movie on board for long flights.  

Keeping Everyone Entertained

  • Play destination bingo with pennies or 20 questions.
  • A deck of cards is endlessly fun.
  • Electronics or music systems with an ear piece for volume are useful on longer drives and flights.
  • For older kids, a journal or small scrapbook they can fill in daily with pictures offers a lifetime of memories. On a tour, if the older kids / teens make new friends, have them write in a community journal and then ask the tour director to copy the pages and hand out to those who wrote in the journal as a keepsake.
  • Disposable cameras are inexpensive and indispensable!

Overcoming Jet Lag

  • Sleep before! Get plenty of sleep for at least the two nights before traveling.
  • Be a local. Try to adjust to the local time as much as possible—eat and sleep according to the new clock.
  • Exercise and go outdoors. Natural light and physical exertion help to ‘reset’ your internal clock to the new time.

Do you have special prices for children?
Yes! Special rates are available and vary by sports tour journey. Children under 12 are eligible for the special rates on all of our adventures.

Do you offer children's meals?
In most cases, there are menus available for children. Please note that in destinations such as Europe and Africa, these options may not be typical American "kids' meals."

Is this a family friendly educational and sports tour journey?
Yes. There really is no tours like a family tour, for the connections you make and the discoveries you share create cherished memories that last lifetimes. Travel with people of all ages and generations, from grandparents and grandchildren, parents and their children, aunts, uncles, and nephew and nieces. 365 Sports journeys offer a perfect mix of fun and relaxation. (Though children 3 years of age and older are welcome on our sports tour journeys, our experience tells us that children 8 and older will get the most out of a 365 Sports trip.)

I am traveling as the guardian of the child. Is there anything special I should know?
The laws and requirements for children traveling abroad with a guardian or only one parent differ by country and change frequently. Unfortunately the incidence of international child abduction by a family member or parent is a grave problem.

Many countries on 365 Sports itineraries have specific entry requirements for children under 21 who are traveling internationally without both parents. Usually, a notarized letter, signed by the parent or parents not traveling with the child, that states the name of the child, the adult guardian, the itinerary and dates of travel, and the flight number, is required. To ensure smooth travel, 365 Sports requires all travelers to comply with the regulations for the country you are visiting. Please note that 365 Sports is not responsible for the disruption of travel caused by improper documentation for children traveling abroad without both parents. For more information on documentation, please visit the “Need to Know” tab under the itinerary in which you are interested in on this website.

Note: The regulations and laws of the countries specific to each tour are available from each country's consulate. There are no specific requirements when traveling within the United States.

My family is booking two rooms. Can you guarantee that they are next to one another or connecting?
We cannot guarantee adjacent, adjoining or connecting rooms. We will note to our hotels and to our 365 Sports Director that you have requested this, and we will do all that we can to secure rooms next to one another or connecting when possible. Please be as specific as possible in your request, as often a hotel considers 'adjacent' to be across the hall. You should also note that connecting rooms are often not available in many hotels, especially in Europe.

What are the rooming options for my family?
We accommodate single, double and triple rooming arrangements on all of our itineraries. In some instances a triple room accommodation may have a rollaway bed. On 6 of our U.S. itineraries for example, 4 people-maximum 3 adults-may stay in one room. Please note that our ability to accommodate different rooming options varies by hotel and location. For example, rooms in Europe may be smaller than those in the U.S., and thus a rollaway may be difficult to place.

*Rooming arrangements specific to each tour sports tour journey will be addressed at the time of booking.

What if I am traveling with my son / daughter and I am divorced, not married or the other parent is deceased?
For the same reasons as stated above, 365 Sports requires that you comply with the regulations for the country you are visiting. Usually this means you must carry with you a signed, notarized letter from the other parent indicating you have permission to travel abroad with the child, if the child is under 21. If the other parent is deceased, you usually need to carry a copy of the death certificate. But it's best to check with the consulate of the country you are visiting to ensure you are compliant. For more information on the documents you might need, please visit the “Need to Know” tab under the itinerary in which you are interested in on this website.

TRAVELING ALONE
Is there any price consideration for individuals traveling by themselves?
For guests who are traveling alone, or desire a single room, 365 Sports has negotiated with its hotels to offer special value on limited departures of select trips – details can be found on these trips under Pricing & Availability.

TRAVELING WITH 365 SPORTS
Are gratuities included?
The customary gratuity to the 365 Sports Director/coach and Driver are not included on most 365 Sports trips. Such gratuities should be extended on a voluntary, individual basis and not done as a group.

Can special dietary needs be accommodated on a 365 Sports tour journey?
Many special dietary needs can be accommodated on 365 Sports tours with advance notice but cannot be guaranteed. Different destinations make some dietary needs harder to accommodate than others. We will do everything possible in communicating your requests to hotels and restaurants. Common dietary requests like ‘ low sodium’ or ‘vegetarian’ are likely to be accommodated much easier than very special or unique dietary needs. Meals that are full a la carte offer more flexibility for special dietary requests as do some limited a la carte meals. For the occasional ‘set menu’ or ‘buffet meals’ on 365 Sports journeys, unique dietary needs may prove a bit more challenging.

Do 365 Sports journeys accommodate four guests in a room?
4 guests (or quads) cannot be accommodated on our sports tour journeys. In certain circumstances quads can be utilized for families with small children; this room arrangement will consist of 2 beds and rollaway however most international destinations do not off this type of room configuration.

Do 365 Sports journeys accommodate triples?
Most every sports tour journey can accommodate three people in a room. Typical room accommodations for triples are two beds and a roll-a-way. Though very rare, there is sometimes an occasional hotel that must accommodate a triple by using two rooms. This cannot be requested and is only done out of necessity by the hotel for lack of rooms accommodating three beds.

How do you choose your hotels?
When you travel with 365 Sports you can always count on the best available accommodations in great locations, from landmark city hotels to country hotels in areas of regional beauty.

What is the age group of the people who take your 365 Sports journeys?
365 Sports land trips and cruises are enjoyed by people of all ages, by anyone who has a passion for enriching, rewarding and memorable travel experiences. Our 365 Sports Bridges family adventures are designed for family travel and attract people of all ages and generations; 365 Sports Cultural trips appeal to "boomer" travelers looking for culturally immersive, active, small group travel.

What is the average group size of a 365 Sports educational or sports tour journey?
The average group size of a 365 Sports journey varies depending on the trip that is selected. Most of our land and rail educational and sports tour journeys average 35 to 44 guests. Some of 365 Sports cruise programs will average larger group sizes based on the capacity of a ship. While the group size can be larger for such cruise programs, the land touring and shore excursions are orchestrated in smaller group sizes.

What is the typical dress while on a 365 Sports educational/sports tour journey?
Typical dress for any 365 Sports trip is casual attire. Some tours may include a specific dinner function or an event in which gentleman may be required to have, or feel more comfortable wearing, a sport jacket. But overall the rule of thumb is casual comfortable clothing. Our final tour documentation will mention occasions (if any) on a tour in which a sport jacket or dressier clothing is suggested.

Who leads your sports tour journeys?
365 Sports journeys are seen through the experienced eyes of our 365 Sports Directors, knowledgeable professionals whose expertise, wealth of information, friendliness and enthusiasm earn them the highest praise from our guests. They are the personifications of the word "leader." These Directors are passionate in their desire to deliver enriching, rewarding and memorable experiences – and they are with you through your entire journey.

Will we be eating meals as a group?
365 Sports dining allows you to eat many of your meals with your team or class. Special occasion dinners are held as group functions, and breakfasts that are included during group sightseeing excursions are often held in a group setting.

What if 365 Sports cancels the journey prior to departure?
365 Sports reserves the right to cancel a trip at any time prior to its commencement for any reason, such as if there are too few students or athletes or if the quality of the trip or the safety of the students would in our opinion be compromised. If we cancel the journey because of too few student or athletes, we will re-book you on an alternate journey and we will incur the cost to transfer or re-book the journey. Please read the terms and conditions included in you registration packet for specific provisions.

TRIP INCLUSIONS

Are meals included on 365 Sports tour?
Some meals are included on 365 Sports tour. Dining is a delightful and integral part of the 365 Sports experience – and that is why 365 Sports selects restaurants that offer a true taste of each region you visit. Enjoy 365 Sports “free choice” dining where you often dine when and with whom you wish; some meals are full a-la-carte, some may be limited a la carte, and some may be from a set menu or buffet.

Is airfare included on 365 Sports tour?
Yes.  Round trip airfare is included from our Gateway Departure City. Airfare TO the tour departure point and FROM the tour ending point on a 365 Sports trip is not included. Some destinations require ‘on-tour’ flights that must be reserved and purchased through 365 Sports.
 
What’s included in the price of a 365 Sports educational or sports tour journey?
Just about everything! Virtually every travel expense from the gateway city is included in one up-front price – airport transfers as specified in the itinerary, all hotel accommodations, entertainment, meals as specified in the itinerary, special dinners, land transportation, sightseeing, shore excursions, most taxes, 365 Sports Directors, services of local guides and more. Please view the contract included with your registration packet for specific details to your journey.

EXTEND YOUR JOURNEY
Start your educational or sports tour journey refreshed and relaxed
Guests often ask us about extending their stay either in the beginning or at the end of their 365 Sports trip – and special 365 Sports prices at our selected hotels makes it more inviting than ever! When you arrive early, you become better acclimated to any time changes, so you’re truly refreshed and relaxed. You’ll eliminate the stress of worrying about getting to the starting point of the first day of your tour on time. And you’ll have some additional time to explore on your own.

If you want to spend more time in cities where your journey ends, we can also extend your stay by one or two nights – it’s a great way to make your tour last a little longer!

Ask at time of booking for full details about hotel stays before or after your 365 Sports tour!

What’s Included:

  • Hotel Accommodations
  • Airport Transfers
  • Breakfast
  • Taxes

365 Sports Advantage:

  • 365 Sports Does the Work For You
  • Plan Ahead – Just One Call!
  • Relax and Refresh... Unwind and Explore...
  • Arrive Stress-free, Depart Energized!

365 SPORTS PHOTO CONTEST
How do I enter the 365 Sports Photo Contest?
Keep your smart phone handy on your tour and snap lots of candid shots of what you're seeing, what you're doing and of your fellow travelers enjoying it all. Then go to 365 Sports Photo Contest to either submit your photos online or download the contest rules and entry form to send your photos in by mail.

WEBINARS
What is a Webinar?
365 Sports Webinars are community meetings conducted on the computer where members can listen to update travel information and educational/sports information. Make 365 Sports Travel Webinar a vital part of planning your trip.

Why must I register for the webinar?
Anyone who is signed up for a 365 Sports tour is welcome to join the webinar. However, before you can participate and post messages, we ask that you become a member of the community. To do this, you must log in to our registration page.

How do I register for a webinar?
You will receive a link to sign on and join the webinar. We recommend you join the link prior to the start of the webinar so if you have any computer difficulties they can be resolved prior to the webinar.

I’m having trouble viewing the webinar; things seem a little off. What’s wrong?
For the best online experience, we recommend the following configuration and settings for your computer:

  • Resolution 1024 x 768 and up
  • Browsers Internet Explorer 7.0 or Firefox 2.1 and up
  • Connection Speed 56.6k Broadband or better
  • JavaScript enabled
  • Cookies Enabled.

Cookies
Please refer to our Privacy Policy to learn more about cookies and how they are used on the 365 Sports website.

TRAVEL PROTECTION

365 Sports Travmark Insurance Product

Are there exclusions?
In order to provide this package of benefits, certain restrictions do apply. For example, the program does not provide duplicate payments if there are other sources of reimbursement available. Exclusions are standard in virtually every insurance product. Please see the Description of Coverage for a full list of exclusions.

Also, this program provides coverage for cancellations due to covered reasons such as illness, injury and death to you, a traveling companion or an immediate family member as well as specified, non-medical reasons for cancellation. Please see the Description of Coverage for a full list of covered reasons for cancellation.

How do I check on the status of my claim?
To check the status of your claim you can contact Travmark Insurance at 1-(800) 358-0779.

How do I file a claim? How long does it take to receive my money back?
In the event of a claim please contact Travmark Insurance, our plan administrator, at 1-(800)358-0779. If you plan to cancel your trip due to a covered reason call 365 Sports and Travmark Insurance immediately to initiate the claims process and to avoid additional expenses due to late notification. You can also file a claim by logging onto www.travelclaim.com and completing the Claim Information Request Form. Claim forms will be mailed to you within two to three business days. For covered emergencies during your trip that require evacuation or interruption, promptly call On Call International, the assistance company, with your policy number and emergency details. Once Travmark Insurance receives full documentation, payment for a covered claim can be generated in as few as five business days.

How do I get reimbursement if my luggage and/or personal items are damaged/ stolen/ lost while I am away?
Upon your return home, submit verification paperwork to the plan administrator including claim forms, loss or police reports, and store receipts. You will be reimbursed for items damaged/stolen/lost while traveling up to $1,500 for U.S./Canadian trips and up to $3,000 for International trips.

I did not purchase my airfare from 365 Sports. Will I still have coverage for airline cancellation fees?
Yes. The Trip Cancellation benefit provided by 365 Sports Travmark Insurance includes coverage for direct round trip air flights booked by others, to and from the scheduled covered trip departure and return cities, provided the dates of travel for the air flights are within 14 total days of the 365 Sports land trip or cruise dates.

I know that I have a pre-existing medical condition, why should I bother purchasing 365 Sports Travmark Insurance?
Even if you have a medical condition that has been unstable in the 60 days prior to Plan purchase, you should still consider enrolling in 365 Sports Travmark Insurance because you can waive the pre-existing condition exclusion by simply enrolling in the plan and paying for it within 10 days of your initial trip payment. Doing so will remove the exclusion from the plan so that even pre-existing medical conditions can be covered. So long as you are medically able to travel at time of purchase, waiving the pre-existing condition exclusion is the easiest way to alleviate doubt as to chronic medical conditions.

If I incur medical expenses during my trip, should I submit them to my primary health insurance company first?
Yes. The Accident and Sickness Medical Expense portion of 365 Sports Travmark Insurance is excess of all other valid and collectible insurance. Travmark Insurance provides reimbursement, up to the maximum shown on the schedule of coverage, for all covered medical expenses not covered under your regular health insurance policy. Travmark Insurance will provide reimbursement to you for deductibles and co-pays that may be imposed by your health insurance. Please see the Description of Coverage for a complete definition of covered medical expenses.

Is there help when I'm traveling?
One of the valued benefits offered in 365 Sports Travmark Insurance is the 24 Hour Emergency Assistance Service. On Call International is a leader in this field. With On Call International you have access to the services of a highly trained, multi-lingual staff around the clock to assist you with such emergencies as cash transfers, lost documents, medical or legal monitoring or referrals. They are also equipped to respond to many unexpected circumstances, such as providing potentially costly air ambulance transportation in medical emergencies. If an emergency should arise during your sports tour, call On Call International immediately and give the details of your problem or medical emergency.

What are the covered medical expenses if I become sick or injured while on my trip?
365 Sports Travmark Insurance provides coverage for a vast array of medical expenses which could be incurred as a result of a sickness or injury. Travmark Insurance provides Sickness Medical benefits for necessary services and supplies that are recommended by the attending physician. Covered medical expenses include the services of a legally qualified physician, surgeon, graduate nurse, dentist or osteopath; charges for hospital confinement and use of operating rooms; charges for anesthetics (including administration); x-ray examinations or treatments and laboratory tests; ambulance service; drugs, medicines, and therapeutic services and supplies.

What does 365 Sports Travmark Insurance cover?
365 Sports Travmark Insurance includes pre-trip cancellation protection and post-departure coverage for the following:

Trip Cancellation and Trip Interruption

Land Arrangements
If you cancel or interrupt your tour for ANY REASON, all land package cancellation fees imposed by 365 Sports will be waived.

Airfare
If you must cancel your tour due to a covered reason, 365 Sports Travmark Insurance provides coverage for airfare cancellation charges up to your TOTAL ORIGINAL AIRFARE COST. In addition, if you interrupt your tour due to a covered reason the plan will reimburse your additional airfare to return home or rejoin the tour, up to $5,000 for U.S./Canadian tours and up to $10,000 for International tours.

Partial Room Cancellation
If a person booked to share accommodations with you cancels or interrupts his/her tour for a covered reason and you continue the tour, you are covered up to your tour cost for the change in the per-person occupancy rate.
Trip Delay
If you should miss the departure of your tour due to carrier-caused delays, illness, injury or other covered reasons, 365 Sports Travmark Insurance reimburses you for additional accommodations, meals and "catch up" transportation expenses. The plan provides reimbursement up to $750 for U.S./Canadian trips and up to $1,000 for International trips.

Medical Protection
If you become ill or are injured while on your trip, 365 Sports Travmark Insurance will cover up to $10,000 in medical expenses for U.S./Canadian trips and up to $20,000 for International trips. The medical plan also covers emergency evacuation (up to $50,000 for U.S./Canadian trips and up to $100,000 for International trips) and repatriation of remains expenses (up to $25,000 for U.S. Canadian trips and up to $50,000 for International trips). Medical coverage while traveling overseas is particularly important as Medicare and some HMO’s may not cover medical expenses incurred outside the U.S.

Baggage Protection
Reimburses expenses up to $1,500 (U.S./Canadian trips) or $3,000 (International trips) for the covered loss, damage, or theft of luggage and/or personal effects during or while in transit to or from your tour. This benefit also includes baggage delay protection, covering you for the purchase of necessary items (up to $300 for U.S./Canadian trips or up to $500 for International trips) in the event your luggage is delayed by a common carrier for more than 24 hours en route to your tour.

24-Hour Worldwide Emergency Assistance
24-hour emergency telephone assistance hotline for medical and travel related problems.

What is the Pre-Existing Condition Exclusion? Can it be waived?
365 Sports Travmark Insurance does have a pre-existing condition exclusion, which is quite liberal. The pre-existing condition limitation precludes coverage only for those medical conditions that manifested themselves, became acute, or were being treated in the 60 days before coverage goes into effect (date coverage is purchased). You may have a chronic condition that requires you to take medication and still be covered by the program. Only if the condition is unstable and/or if there has been a change in the required prescription would your condition be considered pre-existing.

Unless you, your traveling companion or a family member has a new medical condition or one that has recently "flared-up" right before you enroll in the plan, or you have had a change in your required medication, the plan should provide coverage. Please see the Description of Coverage for complete details.

PLEASE NOTE: IF YOU PURCHASE THE PLAN WITHIN 10 DAYS AFTER YOUR INITIAL TOUR DEPOSIT OR PAYMENT, THE PRE-EXISTING CONDITION EXCLUSION WILL NOT APPLY.

If my traveling companion is hospitalized during our trip, does the plan reimburse my additional hotel costs to remain near the hospital?
Yes. 365 Sports Travmark Insurance reimburses reasonable additional accommodation and transportation expenses (up to $200 per day) incurred to remain near a covered traveling immediate family member or traveling companion who is hospitalized during your trip.

Would the plan reimburse my additional hotel night, if I am delayed returning home because I am ill?
Yes. 365 Sports Travmark Insurance provides Trip Delay coverage if your trip is delayed due to your, an immediate family member traveling with you, or a traveling companion’s injury, sickness or death. The Trip Delay benefit reimburses additional expenses incurred by you for hotel accommodations, meals, telephone calls and economy transportation. Please see the Description of Coverage for complete details.

Would I be covered if I am delayed returning home because I lost my passport?
Yes. 365 Sports Travmark Insurance provides Trip Delay coverage if your trip is delayed due to loss or theft of your passport(s), travel documents or money.

When does coverage go into effect and will it cover me for the entire length of my sports tour?
The Trip Cancellation coverage takes effect upon receipt of the required plan cost by 365 Sports. All other benefits will take effect at 12:01 A.M. on your scheduled departure date and location. Your coverage will remain valid until 11:59 P.M. of your scheduled completion date or your return to you origination point as stated on your tickets, whichever is earlier. Please see the Description of Coverage for detailed information.

When is the plan cost due and how do I enroll?
For your convenience, we will add the plan cost on our travel invoice and include it in the balance due. Simply pay the amount indicated on your travel invoice inclusive of this plan cost. You are enrolled upon 365 Sports receipt of payment for the applicable plan cost, in addition to any required trip deposits and/or final balances.

Please be aware that it is in your best interest to purchase the program at time of deposit. The earlier the effective date will protect you against unforeseen circumstances that may arise at a later date and the pre-existing exclusion.

Who is considered an immediate family member?
Our definition of immediate family is quite broad. It’s not just family members who reside with you. Instead, immediate family includes: mother, father, grandmother, grandfather, brother, sister, brother-in-law, sister-in-law, children, grandchildren, aunts, uncles, nieces, nephews, domestic partner among others. See the Definitions section of the Description of Coverage for a full listing.

Why should I purchase 365 Sports Travmark Insurance?
You’ve saved, you’ve waited, and now you’re all set to go on the tour of your life. Preparing for your trip includes protecting yourself from unfortunate occurrences that threaten to interfere with even your best laid plans. By purchasing 365 Sports Travmark Insurance, you can help protect yourself against cancellation penalties, medical costs, luggage loss and delays, as well as gain access to a wide range of traveler’s assistance services.

Did you know that 365 Sports Travmark Insurance could protect you if:

  • You become ill and can’t travel
  • Someone in your immediate family has an illness or injury, even if they aren’t scheduled to travel with you
  • Your child comes down with chicken pox and you are quarantined from travel
  • Your house becomes flooded due to a hurricane
  • A family member back home passes away and you must return from your 365 Sports tour early
  • Your luggage is lost by the airlines
  • You twist your ankle and must visit a doctor while traveling
  • Many other unforeseeable events as listed in the Description of Coverage.

Will my current home, renters, credit card or health insurance policies cover me during my trip?
Due to territory restrictions, many insurance policies may not offer any coverage while you travel. Still others may offer partial protection, but due to benefit limits, co-insurance and deductibles, you may not be reimbursed for the full amount incurred. Most people do not have any insurance coverage at all if they must cancel their trip. 365 Sports Travmark Insurance has a wide range of travel benefits that credit card, homeowners and renters insurance policies most likely do not offer. The medical coverage included in 365 Sports Travmark Insurance is absolutely vital for most people whose health insurance policies (Medicare & HMO) do not pay for medical expenses incurred outside of the United States or do not cover transportation charges due to medical emergencies.